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Part XIV — Team Workflows and "Shipping With Adults in the Room"/44. Governance and Compliance (If You're Building a Real Company Product)
44. Governance and Compliance (If You're Building a Real Company Product)
Overview and links for this section of the guide.
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The Reality
The moment you deploy AI to customers, you need answers to hard questions:
- Who is liable when the AI gives bad advice?
- What data is safe to send to the model?
- How do you handle a customer complaint about AI behavior?
- What happens when your model provider changes their API?
┌─────────────────────────────────────────────────────────────────┐
│ GOVERNANCE AREAS │
├─────────────────────────────────────────────────────────────────┤
│ │
│ DATA GOVERNANCE │
│ ├─ What can enter prompts? │
│ ├─ What must be redacted? │
│ └─ Who can access logs? │
│ │
│ USER TRUST │
│ ├─ What disclosures are required? │
│ ├─ How do users opt out? │
│ └─ What consent is needed? │
│ │
│ INCIDENT RESPONSE │
│ ├─ How do you handle AI mistakes? │
│ ├─ Who is responsible? │
│ └─ What's the escalation path? │
│ │
│ VENDOR MANAGEMENT │
│ ├─ What if the API changes? │
│ ├─ What if the provider is down? │
│ └─ How do you switch providers? │
│ │
└─────────────────────────────────────────────────────────────────┘Governance Checklist
## Before Launch Checklist
### Legal
- [ ] AI disclosure in ToS
- [ ] Liability clauses for AI-generated content
- [ ] GDPR/CCPA compliance for AI data processing
### Technical
- [ ] PII redaction implemented
- [ ] Logging policies documented
- [ ] Incident runbook created
### Operations
- [ ] On-call trained on AI issues
- [ ] Escalation path defined
- [ ] Rollback procedure testedWhere to go next
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44. Governance and Compliance (If You're Building a Real Company Product) sub-sections
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